Managed IT
Going above and beyond to strengthen and enhance your capabilities in order to take your business to a whole new level.
Australian managed IT services
How critical is your business' information technology infrastructure?
In most modern businesses in Australia, IT underpins all facets of operations. This includes the hardware and software that help our team get work done, and the communications services like the Internet, email and phone that connect you to your customers and suppliers.
Despite the essential role these IT services play in contributing to your business’ ongoing success, not every organisation has the resources, capacity or expertise available to ensure that their technology and systems are running correctly to best support their operations.
Our Managed IT solutions can help businesses in Sydney, Melbourne and the rest of Australia fill this gap. We go above and beyond to strengthen and further enhance your capabilities to take your business to a whole new level.
Tailored IT Service Packages
Our IT packages
Every business is different and requires a tailored IT Service based on your specific requirements. Whether you simply want someone to maintain your current IT and communications systems or you prefer a fully outsourced IT, we have a package that will suit you.
Essential support is for companies that:
- Want an IT partner to perform basic maintenance
- Want an IT partner to be available on-call should a major problem arise
- Have relatively simple and stable networks with little need for a service desk
- Have a good level of in-house IT expertise and are only looking for supplemental services
- Are only seeking a few hours per month of ad-hoc support
- Wish to retain accountability for IT decision making in-house
Professional support is for companies that:
- Want an IT partner that will take ownership and accountability for all IT infrastructure
- Want fixed IT costs based around an IT Service Level Agreement
- Have limited in-house IT knowledge and do not wish to be IT experts
- Need the highest levels of uptime and reliability in their systems
- Have complex or demanding IT infrastructure requirements
Comprehensive support is for companies that:
- Require part time or full time onsite IT engineers
- Senior site and IT resource management
- IT governance and framework
- High level strategic business support
| Compare | Essential | Professional | Comprehensive |
|---|---|---|---|
| 24/7 infrastructure monitoring & reporting | |||
| Proactive network maintenance schedule | |||
| Industry leading tools and ticket management processes including customer portal | |||
| Guaranteed response times – SLA measurement and management | |||
| Expert and locally based service desk with unlimited IT support | |||
| Regular scheduled visits by dedicated system administrators | |||
| Network documentation including tailored procedures & forms | |||
| Account management | |||
| Fixed cost IT services | |||
| Full time onsite IT engineer/s | |||
| IT team management | |||
| Strategic CIO service | |||
| Tailored management reporting | |||
| enquire | enquire | enquire |
- 24/7 infrastructure monitoring & reporting
- Proactive network maintenance schedule
- Industry leading tools and ticket management processes including customer portal
- Guaranteed response times – SLA measurement and management
- 24/7 infrastructure monitoring & reporting
- Proactive network maintenance schedule
- Industry leading tools and ticket management processes including customer portal
- Guaranteed response times – SLA measurement and management
- Expert and locally based service desk with unlimited IT support
- Regular scheduled visits by dedicated system administrators
- Network documentation including tailored procedures & forms
- Account management
- Fixed cost IT services
- 24/7 infrastructure monitoring & reporting
- Proactive network maintenance schedule
- Industry leading tools and ticket management processes including customer portal
- Guaranteed response times – SLA measurement and management
- Expert and locally based service desk with unlimited IT support
- Regular scheduled visits by dedicated system administrators
- Network documentation including tailored procedures & forms
- Account management
- Fixed cost IT services
- Full time onsite IT engineer/s
- IT team management
- Strategic CIO service
- Tailored management reporting
need help to
Find the right packages for you?
To find out more about these three packages or to discuss which would be best suited to your needs, try our Managed IT plan matcher or, speak to us today.
01
What is managed IT?
Reliable and efficient IT systems are the backbone of your business.
When they are all working correctly, most people don’t realise how much effort goes into the ongoing maintenance for everything to continue running smoothly. However, if there is ever an issue, such as internet drop out or device failures, IT becomes top of mind.
To avoid disruption, your team needs to be constantly supervising and maintaining these systems. But this requires the right level of expertise.
Centrix’s Managed IT services allow you to outsource these functions to our professional solutions team, who are experts in overseeing and supporting the entire running of your technical systems, from internet to email, hardware to software.
Our Managed IT services are based out of Sydney and Melbourne and are highly cost-effective, because our experience and expertise can maximise your IT Return On Investment. Our dedicated team are well-versed with a comprehensive range of IT solutions, ensuring we will meet all of your needs, no matter how unique.
Outsourcing your IT needs to Centrix will give your business access to a team of Australian IT specialists as and when you need them. You can focus on growing your business, knowing that the underlying IT systems are in expert hands.
To learn more about our Managed IT services, contact our team today.
02
How managed IT helps your business
The right Managed IT option for your business should be tailored to meet all of your requirements, no matter how unique or specific they are.
Our Centrix Managed IT services include:
- Monitoring of your systems 24 hours a day, 365 days a year
- Guaranteed superior service levels
- Totally transparent reporting
- Technical support face to face, via phone, email and your own online portal
- Proactive management of your IT so problems are dealt with before they occur
- Onsite System Administration
- Engineers with up to date qualifications and accreditations
- Fixed costs
Features
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A Dedicated Support Team
We have a whole team waiting to assist you. You will have access to a multi-tiered technical team of highly skilled support engineers that are supervised by a dedicated client services manager. You’ll feel as though you have an in-house IT department – without the costs.
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Fast and Responsive Help
Contact our service desk anytime by phone, email or via our online support portal. Using simple and secure remote control tools, most response times are within minutes. Access to emergency after hours is also available.
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Real-Time Monitoring
Our real-time monitoring and reporting mean problems are identified and prevented, and expensive downtime avoided by dealing with technical problems before they impact your business or your team.
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Proactive Management of Your IT
We make sure you have a more reliable, secure and structured IT environment. Through regular performance reviews and capacity planning, we can ensure your IT systems continue to meet your business needs.
Benefits
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Focus on Your Business, Not Your IT
Your company can focus on its strategic business goals while we concentrate on managing your IT environment, giving you peace of mind.
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Manage Your Costs
We offer predictable fixed monthly pricing as well as assistance with budgeting your yearly IT requirements, making it easy to manage your costs.
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Increased Productivity
Improved productivity of your staff due to your reliable and high performing IT systems and responsive technical support.
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Flexibility
It doesn’t matter if you scale up, scale down, or add different options when the need arises. As your business needs change, we change with you.
03
Virtual CIO
It’s important to keep your IT running smoothly, but it’s just as important to have someone lead the overall direction and leverage technology effectively to help you deliver your business goals and differentiate you from your competition.
That is the role of the Chief Information Officer (CIO).
The CIO provides IT leadership and strategic direction. Depending on size and requirements, some businesses have full-time internal CIOs, others may only have it as a part-time position and some may not have a CIO at all.
Our Virtual CIO service is exclusively offered to Centrix Managed Service clients and provides your business with CIO-level expertise without the associated overhead.
If you currently have a CIO internally, our Virtual CIO service acts as an additional resource partner to help them with their overall objectives and projects. For businesses without a current CIO, our Virtual CIO can perform this entire function for your business, providing strategic guidance and support.
Want more information or have questions about our Virtual CIO service? Speak to our team today.
See how happy our clients are
Testimonial
We have implemented a significant change from engaging Centrix. Centrix provided a snapshot of our existing set up and proposed alternatives. Our migration to Office 365 has settled a large range of email issues we were experiencing. The massive changes we have implemented have given us a level of comfort in terms of reliability and security.
We would recommend Centrix to others. We found them easy to deal with, able to talk in laymen’s terms and offer a desirable solution. We selected Centrix over 3 other providers as they gave us the most confidence that they could satisfy our needs.
Paul Sleeman
Group Financial Controller, Austral Monsoon Group
Engaging Centrix to look after our IT has allowed myself and the business to focus on our own business activities. We had previously spent a lot of time working on our IT and never to a level of knowledge or professionalism we receive from Centrix. This alone represents a huge saving in terms of cost and administrative hassle.
Having worked through multiple IT systems and relocations, Centrix has always been consultative and offered me practical solutions for Salvo’s requirements.
Centrix support is hands down the best I’ve experienced, IT help is consistently responsive. With our latest IT update, Salvo staff are also able to work from any of our locations and anywhere else which helps the business ensure the best possible outcome for our own customers.
I would say Centrix are extremely technically competent, but also have a very clear view of our business so everything is done in a way that works for us.
James Maitland
General Manager, Salvo Property Group
IT Health Check
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Your business’ Information Technology (IT) plays such a critical role in supporting all facets of your operations, from managing hardware and set-up, to software and technical services.
Our services
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